Shopping at the Fotobatohy.cz online store
- Select the products you want and, if necessary, log in to your account.
- If you would like to purchase a product, enter the required quantity and click Add to cart. You can continue browsing and add more products to your shopping cart in the same way.
- When you are ready to complete your purchase, click the shopping cart icon in the top navigation menu. You can review the contents of your cart, remove products or change quantities. Changes will be applied after clicking outside the field or pressing Enter. Once you are satisfied with your selection, click Continue.
- Select your preferred shipping and payment method.
- Enter your delivery details and click Continue. If you are logged in and already have an account, the fields will be filled in automatically.
- After checking all the details and accepting the Terms and Conditions, submit your order by clicking Submit order.
- Once your order has been submitted and processed, you will receive an order confirmation by email. Any further information regarding your order will also be sent to the email address provided.
- Your order will be delivered according to the stated delivery time.
Product information
Products in our online store include all important information such as images, descriptions, specifications, available variants and subvariants, current stock availability, various identification codes and, in some cases, manuals, videos or technical documents available for download. If you have any questions about a specific product, you can use the Product enquiry form available on each product page.
Shipment insurance
Goods are insured by the shipping company up to the value of the products contained in the shipment. The insurance is valid during transportation until the goods are delivered to the customer. Before accepting the shipment from the carrier, we recommend carefully checking the parcel and its packaging. If the shipment is damaged, we recommend reporting the damage using the carrier’s available options or immediately filing a claim with the carrier.
Product exchange
Not satisfied with the size of your backpack or would you prefer a different colour? We offer the option to exchange purchased goods for goods of the same value within 14 days. To arrange an exchange, please do not hesitate to contact us.
Returns
For all goods purchased from our online store, you may return the goods within 14 days of delivery. The goods must be undamaged, in their original packaging and show no signs of use. To return the goods, please complete the withdrawal from a distance contract form and send it together with a copy of the invoice to the email address listed in the Contact section.
Installation of purchased products
All goods purchased from our online store include Czech instructions for use, either as an enclosed document, in electronic form or on the product packaging. If you have any questions, please do not hesitate to contact us.
Shipment tracking
Customers are informed about every change in the status of their order via a dedicated order link and by email, and when the order is dispatched, also by SMS. Once the shipment has been handed over to the carrier, a tracking number and tracking link are sent by email.
Complaints and warranty claims
All goods sold in our online store are covered by a 24-month warranty from the date of purchase (extended warranties are handled with the importer or manufacturer). To make a warranty claim, please go to the Complaints section (registered users) or complete the Complaint form and send it together with a copy of the invoice to the email address listed in the Contact section.
Product service
Some products have a network of authorised service centres. Using an authorised service centre may make both warranty and post-warranty service faster and more affordable. We can provide you with details of selected authorised service centres if you contact us.